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Carers charter
The carers charter states how Aberdeenshire Council and NHS Grampian aim to meet the needs of carers, young carers and those they care for. This will be achieved by:
- listening to carers
- providing flexible and well co-ordinated services
- promoting and developing good practice
It reflects the spirit as well as the letter of the National Health Service and Community Care Act 1990.
Aberdeenshire Council and NHS Grampian will adopt these principles:
Choice
Enable carers to choose whether or not they wish to take on or continue with a caring role.
Respect for the individual
Respect each individual carer as a partner in caring who has expertise and skills and as a person who may have needs for services in their own rights.
Equal opportunities
Provide equitable services throughout Aberdeenshire. Provide an effective complaints procedure. Not act selectively towards carers out of prejudice.
Safeguarding rights
Provide a confidential service and provide access to advocacy services and information and advice about services and carers' rights.
Consumer voice
Seek and listen to the views of carers and enable them to take greater control.
Quality
Offer services that are of a high standard not only to those that they care for but also for themselves. Aim to improve services continuously.
Equity
Allocate resources fairly.
Service delivery
Deliver services to carers in their own community.
