Consumer advice
Consumer advice in Aberdeenshire is provided in partnership with consumeradvice.scot an advice only service which is funded by the Scottish Government and covers the whole of Scotland.
If you are looking for information or general help, check out the consumeradvice.scot website or the Which? website dedicated to consumer rights.
Which? have also published an interactive faulty goods tool. The tool allows users to input their specific details of their faulty product, where/when it was purchased, and their desired outcome (refund, repair or replacement), which the tool then generates a bespoke complaint letter for the user.
The consumeradvice.scot service provides clear practical advice to help consumers sort out problems and disagreements with suppliers of goods and services. From overcharging to faulty goods and from dodgy workmanship to reporting dishonest traders and scams.
More complex problems or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.
Council's Trading Standards team can provide assistance in many of these cases by making representations to suppliers and providing advice on the preparation of claims under the Simple Procedure.
Data protection
If your complaint is passed to Trading Standards we will need to retain your details to allow us to handle your complaint. Please see our consumer advice privacy notice which explains in detail how your data will be processed.
Contact
If you wish to speak to someone, all initial requests for advice should be submitted to consumeradvice.scot. View their contact details.
You can follow Aberdeenshire Trading Standards on Twitter.