Reporting Repairs

During office hours

During normal office hours, you should report repairs to your local Housing office in person, by telephone, or in writing.

• Banff, Tel: 01261 813200 / 01261 835000
• Fraserburgh, Tel: 01346 514866 / 01346 514499
• Peterhead, Tel: 01779 477363
• Turriff, Tel: 01888 563417
• Inverurie, Tel: 01467 620981
• Stonehaven, Tel: 01569 762001

Emergency Out of Hours

Tel: 08456 08 12 03

Outwith normal working hours or at weekends or on public holidays a service is also available for reporting emergency repairs only. To report an emergency repair you must call the appropriate emergency contact for your area.

When you call this number you will hear a recorded message asking you either to enter a numeric message (number) or hold the line for an operator. You should hold for the operator and advise him/her of your name, address, contact telephone number and give a brief description of the repair needed.

A representative from the repair's section will call you back within 15 minutes to take the details of the repair, and initiate appropriate action.

Emergency Contacts

• Emergency Out of Hours Council House Repairs
  - Tel: 08456 08 12 03
• Police, Ambulance and Fire
  - Tel: 999
• Gas Leaks and Emergencies
  - Tel: 0800 111 999
• Electricity Loss and Emergencies
  - Tel: 0800 300 999
• Water and Wastewater Services
  - Tel: 45 600 8855

Email: housing@aberdeenshire.gov.uk

Repairs service

Aberdeenshire Council operates an efficient repairs service by employing appropriate personnel, operatives and contractors to carry out the majority of repair work in its houses. In addition, for specific work such as maintenance of gas heating installations, lifts, fire alarms and emergency lighting systems, warden call and community alarm installations certain specialised contractors are employed.

A service exists for reporting repairs 24 hours a day, 365 days a year. As part of the repairs service you will be issued with a repair confirmation receipt and a freepost reply for you to express your level of satisfaction with the work.

It is important when you report any repair to provide full and accurate access details to ensure that the operative is able to do the work. This will require you to provide details of when you will be at home, or other access details e.g. leaving a key with a neighbour (at your own risk) and/or you leaving a telephone number where you can be contacted to arrange access, all reasonable steps will be taken to obtain access to do the repair. If an operative calls and you are not at home, they will leave a card asking you to contact them direct to arrange another appointment. If they fail to obtain access a second time then the repair will be cancelled and you will be notified of this.

Where we or a contractor fails to meet an appointment or turn up on time, we or that contractor will be responsible for rearranging the appointment. Similarly, for jobs requiring more than one visit, the operative is responsible for arranging continued access. Any problems should be reported to your local Housing office as soon as possible.