Reporting Repairs

• Reporting non-emergency repairs
• Reporting emergency repairs
• Useful emergency contact phone numbers
• Our repairs service

 

Reporting non-emergency repairs

If you need to report a non-emergency council house repair use our on-line form.

Our offices are open from 8:00 am to 6:00 pm, Monday to Friday. Your request will be dealt with between these hours.

An advisor will normally respond to your request within three hours of it being received. It may take longer to respond if you report a non-emergency repair at the end of the working day. You will receive a response the following morning or on the following Monday if you submitted the request late on a Friday afternoon or over the weekend.

You will receive an email confirming the information you have submitted.

 

Reporting emergency repairs

If you need to report an emergency council house repair you should call::

08456 08 12 03

When you call this number you will be asked for your name, address, contact telephone number and a brief description of the repair needed.

 

Useful emergency contact phone numbers

Emergency council house repairs	08456 08 12 03
Police, Ambulance and Fire	999
Gas leaks and emergencies	0800 111 999
Electricity loss and emergencies	0800 300 999
Water and waste water services	0845 600 88 55

 

Our repairs service

We operate an efficient repairs service by employing appropriate personnel, operatives and contractors to carry out the majority of repair work in our houses. In addition, for specific work such as:

• maintenance of gas heating installation
• lifts
• fire alarms and emergency lighting systems
• warden call and community alarm installations

certain specialised contractors are employed.

You can report repairs 24 hours a day, 365 days a year. As part of the repairs service you will be issued with a repair confirmation receipt and a freepost reply for you to express your level of satisfaction with the work.

It is important when you report a repair to provide full and accurate access details to make sure that the operative is able to do the work. You will need to provide details of:

• when you will be at home, or
• other access details e.g. leaving a key with a responsible person (at your own risk) who will have to remain in the house whilst the repair is carried out, and / or
• a telephone number where you can be contacted to arrange access.

All reasonable steps will be taken to obtain access to do the repair. If an operative calls and you are not at home, they will leave a card asking you to contact them direct to arrange another appointment. If they fail to obtain access a second time then the repair will be cancelled and you will be notified of this and may be charged for the unsuccessful visits.

Where we or a contractor fails to meet an appointment or turn up on time, we or that contractor will be responsible for rearranging the appointment. Similarly, for jobs requiring more than one visit, the operative is responsible for arranging continued access. Any problems should be reported to your local Housing office as soon as possible.