Have Your Say

Aberdeenshire Council wants to make sure that all its services are easy to use and the people who work for the council are polite and helpful. If you have anything to tell us, good or bad, we would really like to hear from you.

How can I make a Compliment or Comment?

If you'd like to compliment the council on things we're doing well, or if you want to suggest how we can do things better, you can tell us in person, or by filling in our online form.

What can I do if I have a Complaint?

It is your right to complain of you are not happy with a service provided by the council.

We recognise that in some cases we may occasionally fail to meet our own high standards. When this happens, we want you to let us know.

If you do complain we will act as quickly as possible.

Making a Complaint - A Step by Step guide		Are You Satisfied?
Step 1	Complain to the person providing the service or their manager (informal complaint)	No? Go to Step 2
Step 2	Choose one of 4 easy ways to make a formal complaint	No? Go to Step 3
Step 3	Appeal to the Chief Executive	No? Go to Step 4
Step 4	Contact the Scottish Public Services Ombudsman

• More on each step
• Who to Contact

Note:

If you are not happy with the results of a planning application, benefits determination, housing application, homeless application or other statutory procedure, you have a legal right of appeal. More information on appeals can be obtained from you local council office.