Significant Performance Failure

A significant performance failure occurs where Aberdeenshire Council puts the interests of many or all of its tenants at risk. This could be a result of something the council does, or something the council has failed to do, and it will normally relate to a failure to meet our legal requirements or tenant commitments.

You can find more information about complaints and significant performance failures in this leaflet from the Scottish Housing Regulator: Significant Performance Failure Leaflet (pdf 309kb)

How to make a complaint

If you want to make a complaint or report a significant performance failure, you should contact the council first, using our customer feedback form.

If you are unhappy with our response to your complaint about a significant performance failure, you can report it to the Scottish Housing Regulator using the form attached to the leaflet above. You can also contact the regulator directly for more information about significant performance failures and how to make a complaint using the email address or telephone number below:

Scottish Housing Regulator

Email: shr@scottishhousingregulator.gsi.gov.uk

Telephone: 0141 242 5642

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