Rent and Service Charges
This information is designed to help you with many of the most common queries about paying your rent.
How much is my rent?
Information on when new tenants are informed of the rent to pay, rent increases and work that may affect your rent.
What does my rent cover?
Information on what your rent covers.
How is my rent set?
Information on how your rent is set, the fourteen characteristics used to set your rent, adjustments and the points allocated for each facility.
When do I pay my rent?
Information on when your rent is due.
How and where can I pay my rent?
Information on the different ways you can pay your rent.
Your rent card
Information on how long your rent card lasts. How you can get a new or additional card. The different cards available. How you can find out the balance of rent owed.
What happens if my rent is based on the wrong characteristics?
Information on what you should do if you think that your rent has been based on the wrong characteristics of your house.
What happens to my rent if you improve my house?
Information on what happens to your rent if we do improvement works on your home such as installing a new kitchen.
What happens if I carry out improvements to my house?
Information on how improvements you make on your house may affect your rent.
Are there any other charges?
Information on other charges that may be payable with your rent.
Information about service charges. What they are and if they are payable with your rent.
What happens if I have a problem paying my rent?
Information on what you should do if you have problems paying your rent.
What happens if I break a repayment agreement?
Information on what to do if you are unable to pay an agreed payment.
What happens if I do not pay my rent?
Information on what happens if you do not pay your rent.
What could happen if you take legal action?
Information on what happens if we take you to court for non-payment of rent. Notice of proceeds for recovery of possession.
If the case goes to Court, will I be evicted from my home?
Information on your options if we take you to court for non-payment of rent.
If I am evicted, would you help me find somewhere else to live?
Information on whether we can help you find somewhere to live if you are evicted for non-payment of rent.
Former Tenant arrears
Information on what happens if you previously had a tenancy agreement with us and still owe rent.
What is Housing Benefit?
Information about Housing Benefit.
Information on Council Tax and Council Tax Benefit.
Home contents insurance
Information on our Home contents insurance scheme