Building Standards Performance
e-Building standards have moved nationally to an electronic system of applying for a building warrant on 24th August 2016 – some delays in processing have occurred during the changeover however, across Aberdeenshire, as an average, the target of having 90 percent of applications processed within 20 days has been achieved.
The average time taken to grant a building warrant has increased due to the introduction of a nine month refusal procedure which is being undertaken retrospectively.
|Performance indicators: 2016/17|
|Performance indicator||Target||Q1 (Apr-Jun)||Q2 (Jul-Sept)||Q3 (Oct-Dec)|
|Percentage of building warrant applications responded to within 20 working days||90%||96%||90%||90%|
|Average time taken to grant a building warrant/amendment remains better than the national average of 63 days||Less than 63 days||89 days||94 days||102 days|
|Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours||100%||100%||100%||100%|
|Maintain an overall customer satisfaction rate of 90%||90%||Surveys not started||93%||100%|
|Annual performance indicators|
|Percentage of building warrant applications responded to within 20 working days||90%||89%||89%|
|Percentage of building warrant applications issued within 6 working days following receipt of satisfactory technical information||90%||88%||91%|
|Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours||100%||100%||100%|
|Maintain an overall national customer satisfaction rate above 7.5 (national average 7.1) on a scale from 1 (not at all satisfied) to 10 (completely satisfied)||7.5||7.6||8.1|
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