Planning performance
Our Planning Performance Framework covers all aspects of the Planning Service: Development Management, Development Plans and Environment Planning. The framework captures key elements of a high-performing planning service, such as:
- speed of decision-making
- certainty of timescales, process and advice
- delivery of good quality development
- project management
- clear communications and open engagement
- an overall open for business attitude
The framework gives a balanced measurement of the overall quality of the planning service and will be used to drive a culture of continuous improvement.
| Performance Indicators: 2023/24 | |||||
| Performance Indicator | Current Target | Q1 (April to June 2023) | Q2 (July to September 2023) | Q3 (October to December 2023) | Q4 (January to March 2024) |
| Householder applications determined within 2 months | 95% | 87% | 80% | 87% | 92% |
| Local (non-householder) applications determined within 2 months | 65% | 56% | 56% | 67% | 71% |
| Major applications – average number of weeks to determine a major application | 35 weeks | 17.2 weeks | 34 weeks | No major applications reported | No major applications reported |
| Annual Performance Indicators | |||
| Performance Indicator | 2021 to 2022 | 2022 to 2023 | 2023 to 2024 |
| Householder applications determined within 2 months | 88% | 89% | 86% |
| Local (non-householder) applications determined within 2 months | 62% | 60% | 61% |
| Major applications – average number of weeks to determine a major application | 51.5 | 21.5 | 25.6% |
| Maintain an overall customer satisfaction rate of 90% | 75.6% | 64% | Not available yet |
For further information on our performance you can view the Planning Performance Framework 2022/23 (PDF 12.2MB) and the feedback report from Scottish Government (PDF 217KB).
Previous year submissions:
- Planning Performance Framework 2021/22 (PDF 29MB)
- Feedback from the Scottish Government 2021/22 (PDF 194KB)
- Planning Performance Framework 2020/21 (PDF 2.7MB)
- Planning Performance Framework 2019/20 (PDF 15MB)
- Planning Performance Framework 2018/19 (PDF 6.5MB)
- Planning Performance Framework 2017/18 (PDF 5.28MB)
- Planning Performance Framework 2016/17 (PDF 8.54MB)
- Planning Performance Framework 2015/16 (PDF 4.9MB)
- Planning Performance Framework 2014/15 (PDF 4.65 MB)
- Planning Performance Framework 2013/14 (PDF 4.91 MB)
- Planning Performance Framework 2012/13 (PDF 2.91 MB)
- Planning Performance Framework 2011/12 (PDF 4.10 MB)
We further monitor our performance against our Service Standards set out in our customer charter. View more information about the customer charter and how to give feedback.