Frequently Asked Questions

We will have the answer to your most popular queries. Otherwise you can contact us on:

education@aberdeenshire.gov.uk

  1. question markWhat do I need to do if I want to educate my child at home?
  2. Will Aberdeenshire Education and Children's Services pay for Boarding School?
  3. What do I do if I want to make a complaint?
  4. What is Disclosure Scotland?
  5. Why do I need a Disclosure Scotland check if I volunteer at my child's school -
  6. Is there anything I can do to develop my child's literacy and numeracy skills before they start school -
  7. What do I do if I want my child to go to a school outside our local zone -
  8. Can I get any help paying for my child's school uniform or school meals -
  9. Is my child eating a healthy school meal?
  10. My child has special educational needs, what help will the Council provide -
  11. Where can I read inspection reports for Aberdeenshire schools?
  12. How can I find out which school is in my catchment area -
  13. My child is deaf/blind, can they still attend a mainstream school -
  14. I think my child is being bullied, what anti-bullying policies does the council have in place -
  15. We are moving to Aberdeenshire, how do I go about registering my child at a school -

1. What do I need to do if I want to educate my child at home?

If your child attends a local authority school, you must write to the Quality Improvement Officer to seek consent to remove your child from the school, whilst also detailing suitable alternative schooling. In other cases it may be sufficient to write to the Quality Improvement Officer in the area, informing them of your decision. For more detailed information about this go to the Home Education page. top of page

2. Will Aberdeenshire Education Service pay for Boarding School?

Boarding education is not provided in the Aberdeenshire Council area and Aberdeenshire Education, Learning and Leisure does not make payment for boarding provision outside its area, except in very special circumstances - such as the support of children at specialist schools for art, drama, music, etc.

Generally, the full cost of sending pupils to residential special schools outside the Authority area is met by Aberdeenshire Education and Children's Services. top of page

3. What do I do if I want to make a complaint?

We have a two-stage complaints procedure. We will always try to deal with your complaint quickly. But if it is clear that the matter will need a detail investigation, we will tell you and keep you updated on our progress.

Stage 1: frontline resolution

If you have an issue with your child's school, or the services provided at the school you should speak to the Head Teacher in the first instance. We will always try to resolve your complaint quickly, within five working days if we can. If you are dissatisfied with our response, you can ask us to consider your complaint at Stage 2.

Stage 2: investigation

We will look at your complaint at this stage if you are dissatisfied with our response at Stage 1. We also look at some complaints immediately at this stage, if it is clear that they are complex or need detailed investigation.

We will acknowledge your complaint within three working days. We will give you our decision as soon as possible. This will be after no more than 20 working days unless there is clearly a good reason for needing more time.

Full details of the Aberdeenshire Council Complaints Procedure are available.

4. What is Disclosure Scotland?

Disclosure Scotland is a Scottish Government agency that carries out criminal record checks on individuals at the request of that individual's employer (paid and voluntary work). top of page

5. Why do I need a Disclosure Scotland PVG check if I volunteer at my child's school?

The Protection of Vulnerable Groups (Scotland) Act 2007, states that it is an offence to employ anyone in a childcare position (paid or unpaid) who is on the list of those ?disqualified from working with children?. The only way to access this information, is to carry out a Disclosure Scotland PVG Check. Everyone who applies to work with children must undergo this check and it is therefore not any reflection on you personally. For more detailed information about this go to the Parent Volunteers page.top of page

6. Is there anything I can do to develop my child's literacy and numeracy skills before they start school?

Yes! The Early Intervention Team at Aberdeenshire Council has developed a list of activities that you and your child can do together in order to strengthen and support your child?s success in education. For more information go to the Home/School Partnership page. top of page

7. What do I do if I want my child to go to a school outside of our local zone?

The first thing to do is to contact the Head Teacher of the school you wish your child to attend (click here for a list School Contact details), he/she should then be able to tell you if there is a place available at the school. If he/she cannot give you the information immediately, he/she will pass your request on to the local Quality Improvement Officer who will contact you directly. For more detailed information about this, go to Choosing a School. top of page

8. Can I get any help paying for my child's school uniform or school meals?

Depending on your financial situation, yes. To find out if you and your child qualify for financial assistance go to the Financial Assistance page.top of page

9. Is my child eating a healthy school meal?

Aberdeenshire Council supports and encourages healthier eating in order to give every school child the best start in life. We recognise that eating habits formed in early childhood help to shape future preferences and that educating children about the value of a balanced diet has life-long benefits. Our service will also encourage pupils to enjoy food through the social experience of having a school meal with their classmates. More details can be found on the School Meals page.

10. My child has special educational needs, what help will the Council provide ?

Aberdeenshire Council Education and Children's Services has guidelines in place to help support children with special educational needs such as sensory impairment, autism, dyslexia and physical impairment. To find out in more detail about what support can be offered to individual children go to the Additional Support Needs pagetop of page

11. Where can I read inspection reports for Aberdeenshire schools?

All inspection and follow-through reports can be found on the Education Scotland website. Details of the schools which have recently been inspected can be found on the School Inspection Reports page. top of page

12. How can I find out which school is in my catchment area?

An A-Z List of all schools in Aberdeenshire and their catchment areas is available on the School Contact Details page.top of page

13. My child is deaf/blind, can he/she still attend a mainstream school?

In line with legislation, Aberdeenshire Council makes every effort to meet the needs of the vast majority of children within their local school. Very occasionally that is not possible and we work with the parents to find suitable provision. This might be a special school within Aberdeenshire or within another authority. For more information and other questions about facilities for children with a sensory impairment, go to Sensory Support. top of page

14. I think my child is being bullied, what anti-bullying policies does the council have in place?

Every school within Aberdeenshire is required to have an anti-bullying policy. The content of the policy is not dictated by Aberdeenshire Council. Each school will develop a policy that meets the needs of their own pupils.  However the policy should clearly set down guidelines on the positive management of behaviour, support for individual children, the school's response to incidents of bullying, and guidance to parents about how to raise concerns with the school. Aberdeenshire Council feels that eradicating bullying is not a job for schools alone and therefore encourages parents and schools to work together on this task.top of page

15. We are moving to Aberdeenshire, how do I go about registering my child at a school?

The first thing to do is to contact the Head Teacher at the school where you intend to send your child (click here for a list of School Contact Details). The Head Teacher should be able to tell you immediately whether or not there is a place for your child. If he/she cannot give you this information he/she will refer the case to the local Quality Improvement Officer who will contact you directly. For more information about this go to Choosing a School.top of page

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