Educational Psychology Performance

Introduction

As a learning organisation the educational psychology service continually evaluate our work in a variety of ways.  We do this through self evaluation and seeking the views of those we work with collaboratively.  The information below gives a flavour of how we do this.

Supervision and Support

Aberdeenshire Educational Psychologists abide by the Ethics and Code of Conduct outlined by the British Psychological Society.  All psychologists participate in formal and informal supervision on a regular basis.  This takes the form of both line management and peer support.  This support is further extended through regular team meetings and whole service development days.

What Aberdeenshire Educational Psychologists have to say about the Service

Customer Standards

Aberdeenshire Council is committed to providing high quality services and delivering high standards of customer service.  As a customer of Aberdeenshire Council, you have the right to be treated fairly and considerately when using any of our services whether in person, by phone, in writing or by e-mail. The EPS Standards and Performance document highlights the level of service you should expect and gives you the opportunity to let us know if we do not meet these standards. View EPS Customer Service Standards (pdf 241KB).

Customer Service Excellence (CSE)

Customer Service Excellence is a government approved quality improvement tool for organisations.  It replaces Charter Mark, but maintains the aim of helping an organisation develop a clear understanding of its current and potential customer base.  It emphasises the need for an organisation to adapt its practice to meet more effectively the needs of service users.

Customer Service Excellence demands that an organisation "listens, acts and delivers" for the benefit of its service users.

Aberdeenshire Educational Psychology Service is proud to continue to maintain the Customer Service Excellence Accreditation.

View the Customer Service Excellence Report 2017 (pdf 185KB).

Validated Self-Evaluation (VSE)

Aberdeenshire Educational Psychology Service took part in a week of Validated Self-Evaluation (VSE) activities in collaboration with the Local Authority and Education Scotland during the week beginning 3 October 2016. This led to the successful validation of the service’s self-evaluation, highlighting the strengths of the service and identifying agreed next steps to further improve our self-evaluation processes. For further information please view the service's own report and action plan (pdf 390KB) and Education Scotland’s report.

Let us know what you think

It is the aim of Aberdeenshire Educational Psychology Service to provide the best possible service to children, families, educational establishments and other partners. Compliments and complaints are gathered and published quarterly to help us to improve the standard of our service.

Should any aspect of our service exceed or fall below your expectations or you feel you have not been dealt with sensitively or fairly, we would be pleased to hear from you.  Please be assured that we value all comments and will take all into consideration.

If you wish to make a comment on any aspect of our service please download Aberdeenshire Council's Aberdeenshire Compliments and Complaints Form and complete the relevant information.  All personal information is strictly confidential and will only be used in order that we can respond to your comment.

See what others have said about us

"Just wanted to thank the EP so much for her help.  The EP was excellent at communicating with and was totally at my child's level."

Compliments and comments January to March 2017 (pdf 69.4KB)
Complaints January to March 2017 (pdf 85.8KB)
HT Primary Survey 2015
PT SfL Feedback Survey 2016
Parental Feedback Report June 2016 (pdf 218KB) 
Feedback from Schools 2015 to 2016 (pdf 753KB)
Feedback from Schools 2014 - 2015
Feedback from Schools 2013 - 2014

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