Consumer Protection Service ( Trading Standards )

Aberdeenshire Council Consumer Protection Service (also known as Trading Standards) enforces the criminal law to ensure businesses trade honestly and fairly.

Consumers and traders can ask for impartial advice and should bring to our attention any dishonest or unfair trading practice.

 

 

A new service has been established to assist consumers purchasing services from across the European Union.

The European Consumer Centre for Services (ECCS) is delivered by the Trading Standards Institute and provides free, valuable and informative information with the aim of supporting consumer awareness and confidence.

The ECCS advise on services including: travel and tourism, building and construction, plumbing, car repairs, childcare and education, estate agencies and accountancies.

Information on consumer laws and rights can be provided prior to purchase as well as contact details of organisations that may be able to provide assistance in cases of dispute.

Further information and contact details are available on the ECCS website by clicking the link below.

http://www.ukecc-services.net/

Fake Goods Warning

Shoppers are being urged to avoid buying fake goods to prevent profits being used to fund serious organised crime in their local area.

The Scottish Crime and Drug Enforcement Agency (SCDEA) said illegal traders were often also involved in drugs and the fire-arms trade and human trafficking.  

The agency said people needed to think about what they were really paying for and asked the public to avoid buying items such as fake designer clothes, handbags, trainers, CDS and DVDs.

Anyone suspected of supplying fake goods can be reported to Trading Standards.

For furthur information on Fake goods and how it could affect your community please click the link below.

Please click here for more information about FakeGoods

Consumers

If you are a consumer and would like some general information on your rights when purchasing goods and services please visit the consumer section.

If however you require consumer advice or wish to report a consumer “scam” please contact our partners Consumer Direct Scotland on 08454 040506 (Minicom users should call on 08451 28 13 84) between 8.00am and 6.30pm Monday to Friday and from 9.00am to 1.00pm on Saturdays.

To contact Consumer Direct Scotland visit their website at http://www.consumerdirect.gov.uk or click on the logo below.

If you do not require consumer advice but wish to contact us about another matter you can email us on the following link. Please ensure you supply a postal address and telephone number to help us provide a prompt response. trading.standards@aberdeenshire.gov.uk

Business

We provide advice and assistance to traders in the Aberdeenshire area to help them comply with Consumer Protection legislation.

Metrological Calibration Services for Businesses

We also have a licensing function and can offer metrological calabration services for businesses. For more information please visit our business section.