On this page you can find out more information about digital connectivity, including broadband and mobile coverage, ongoing projects within the Aberdeenshire area, and how we can assist your home or business. This includes information on:
- Universal Service Obligation
- Reach 100% - Superfast Broadband for all
- Scottish Broadband Voucher Scheme (SBVS)
- UK Gigabit Broadband Voucher Scheme
- The Community Fibre Partnerships
- Mobile coverage
- Contact us
We are currently working with and supporting several national schemes to ensure that everyone in Aberdeenshire has access to the broadband infrastructure they need. If you want to check your current internet speeds you can use an internet speed checker, such as the broadband speed test provided by Which.
Universal Service Obligation
In 2020 the UK Government announced a Universal Service Obligation (USO) for households and businesses that have a download connection speed of lower than 10 megabits per second (Mbps). If this applies to your property BT must deliver a solution up to a total cost of £3,400. Possible solutions include a traditional fixed link, or 4G mobile connectivity.
If the cost of providing a faster connection exceeds £3,400 the household or business may have to meet the excess. However there are other options that may be able to help you cover part of the additional costs.
Find out more about your right to request a decent broadband service.
Reaching 100% - superfast broadband for all
An internet speed of 30Mbps or above is considered to be 'superfast broadband'. We are working with the Scottish Government to deliver the Reaching 100% (R100) programme, providing a 30Mbps connection to every premise in Scotland.
The R100 programme will see full-fibre infrastructure deployed across Aberdeenshire, reaching 16,000 properties between 2022 and 2027. This will give residents access to speeds of up to 1000Mbps. You can check if your postcode is included within the R100 plan, or you can contact the Digital Engagement Team to find out more.
Scottish Broadband Voucher Scheme (SBVS)
There will still be a number of properties that will not be connected to full-fibre broadband for a variety of reasons. For these premises, the Scottish Broadband Voucher Scheme offers vouchers of up to £5,000 to help premises access superfast broadband. You can check if your property is eligible for a voucher on the R100 website.
These vouchers can be used to subsidise the installation of a superfast broadband solution, through an alternative network solution. This could be mobile broadband, fixed wireless broadband or satellite broadband. The vouchers can also be used to part fund full-fibre infrastructure installation.
Vouchers from the Scottish Broadband Voucher Scheme can be combined with those of neighbouring properties, to allow for higher value subsidy, which can allow for community solutions. To explore this further, contact the Digital Engagement Team who can provide detailed advice and support on these opportunities.
UK Gigabit Broadband Voucher Scheme
This voucher scheme can be used in conjunction with the SBVS vouchers. They can be accessed by households and businesses in rural areas of the UK with slow broadband speeds. Under this scheme you can receive a voucher up to £1,500 per household, and £3,500 per small or medium sized business, to purchase a broadband solution. The Gigabit Voucher website contains more information on eligibility.
The Community Fibre Partnerships
If an upgrade isn't planned then Openreach can work with the community to build a customised solution to bring fibre broadband to the community. They will provide some of the costs, with the community providing the rest. This scheme can also be used to upgrade to faster speeds in a community that already has fibre broadband. We are here to support and signpost communities to available grants and assistance. Please contact us for more information.
The Openreach website has more information on how to register your interest in ultrafast fibre broadband.
Due to Aberdeenshire's geography there are some areas that don't get reliable access to 4G mobile reception. We are working with the Scottish and UK governments to resolve this in several ways. Through the Scotland 4G Infill programme 4G masts have been constructed at Collieston and Bogton, Turriff.
We are also working with the Shared Rural Network, and the 'Big 4' UK mobile networks (EE, O2, Three and Vodaphone), to push for further coverage of gaps in Aberdeenshire. You can check mobile operator coverage in your area on the Ofcom website.
We have compiled a list of frequently asked questions (PDF 143KB), so please check this first to see if your query has already been answered. If you need any further assistance you can contact the Digital Engagement Team by:
- emailing firstname.lastname@example.org
- calling us on 01467 533704 or 01467 469322