Who to phone in an emergency

In addition to the challenges posed by the recent winter weather, we are targeting our resources to respond to the impact of Storm Arwen. We have redeployed staff from across to the council to: perform critical duties; staff our assistance hotline; and to provide on the ground support for our communities.We are responding to enquiries in date and priority order and as a result there may be a delay in responding to some enquiries.To help us manage these as quickly and efficiently as possible, we ask for your help to avoid calling back our Housing, Roads and Waste lines if possible, if you have already logged a request with us, and thank you for your patience and understanding during this time.

Find out who to contact in urgent situations:

If the emergency or crisis is life threatening, phone 999. If you are worried about someone who is ill, call NHS 24 on 111.

Out of hours emergency service

Our out of hours emergency service is available 5pm to 8.45am weekdays and all weekend. For non-emergency situations, view office telephone numbers.

Service Number
Housing repairs 03456 08 12 03
Homelessness 03456 08 12 06
Social work 03456 08 12 06

Urgent social care or someone at risk of harm 

If someone needs urgent social care or you think an adult needs protection you get in touch with your local Social Work office.

If you are worried about a child and want to report a child protection concern contact local Children and Families team.

Concerned about flooding

To find out about flood warnings, phone Floodline on 0345 988 11 88.

In an emergency where there is a threat to public safety, call emergency services on 999 and ask for Fire or Coastguard. For non-emergencies call Police Scotland on 101.

The Roads Service’s Duty Officer can be contacted outwith normal office hours by Police Scotland. If you need assistance or need to report any issues around flooding, roads out of hours, call Police Scotland on 101 who will then call upon our services if necessary.  

To report a flooding issue phone 03456 081205 (Monday to Friday, 8.45am to 5pm).

View Aberdeen City Council flooding emergency information.

If you would like to report a road fault, or streetlight fault please contact the Roads Team, or call Police Scotland.

Emergency planning

Aberdeen City and Aberdeenshire councils also manage the emergency planning function. Officers in the two authorities will bring an emergency plan into operation should there be a major flooding incident.

This plan will coordinate emergency and support services to those affected, including the setting up of reception centres. The Housing services of both authorities have a duty to provide emergency accommodation in the aftermath of such emergencies.