Customer Service Commitment

Aberdeenshire Council is committed to providing high quality services and delivering high standards of customer care. As a customer of the council, you have the right to be treated fairly and considerately when using any of our services whether in person, by phone, in writing, by e-mail or using our online services. These standards outline the level of service you should expect and gives you the opportunity to challenge us if we do not deliver them. We will deal with you as an individual and ensure that you are treated fairly and equally.

View our full customer service charter (PDF 87KB).

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