Complaints performance reports

Publications

• Quarter 1 2025/26 Complaints Performance Report (PDF 105KB)
  Last Update: 14/08/2025

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• 2023/24 Annual Complaints Performance Report (PDF 343KB)
  Last Update: 04/11/2024

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• 2022/23 Annual Complaints Performance Report (PDF 439KB)
  Last Update: 28/09/2023

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• 2021/22 Annual Complaints Performance Report (PDF 461KB)
  Last Update: 26/09/2022

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• 2020/21 Annual Complaints Performance Report (613KB)
  Last Update: 02/11/2021

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• 2019/20 Annual Complaints Performance Report (pdf 556KB)
  Last Update: 28/10/2020

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• 2018/19 Annual Complaints Performance Report (pdf 471KB)
  Last Update: 23/09/2019

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• 2017/18 Annual Complaints Performance Report (pdf 535KB)
  Last Update: 16/09/2019

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• 2016/17 Annual Complaints Performance Report (pdf 529KB)
  Last Update: 16/09/2019

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• 2015/16 Annual Complaints Performance Report (pdf 560KB)
  Last Update: 16/09/2019