Housing works

Heating in council homes

Find out about heating technology in your council home, how to control your heating and advice about energy metering and tariffs.

Electric heating

We may have installed Dimplex Quantum high heat retention storage heating in your home.

Quantum heaters automatically calculate the minimum amount of energy to be stored each day to deliver your heating requirements.


How to control heating

Gas and oil boilers

If you have a system gas or oil boiler there will be a programme controller on a wall in your home. This lets you decide when the heating and hot water will switch on or off during the day. Combination boilers give instant hot water but also have a programmer to let you set the times when your heating is on.

It is important to set the controller for the heating or hot water needs of your home. This will save you money on your energy bills because you won't be using extra fuel when you don't need to.

View how to set up your programme controller for:


Radiators are generally installed in each room and have a thermostatic radiator valve (TRV), that can be turned up or down, when your heating is on, to control the room temperature.

The radiator in your hallway doesn't need a TRV as it controlled by a wall mounted thermostat. This thermostat monitors the air temperature in the central area of your home and, when the heating programmer is on, it will switch the boiler off when the temperature shown on the thermostat is reached, and back on again if the temperature drops.

Energy metering and tariffs

If you are unsure how the meters work in your home, or about the energy tariffs you pay, please ask your energy supplier. 

We suggest you also immediately seek free impartial advice from Scarf who can speak to you about your energy meters and energy tariffs available to you. You can also view advice about smart metres.

Please note: getting a new meter or switching to a different meter with your energy supplier might not happen quickly.

Energy debt can build up quickly, so it is also important to act straight away if you think your energy bills are too high:

  • Make sure you fully understand how to work the system and set it to meet your needs
  • If you still don't understand how to work the system, or think your heating or hot water is not working correctly, we will visit you if you report a housing repair

If the heating is set up and working properly, but you still think your energy bills are too high, please immediately contact your energy supplier. This is not something we can do on your behalf as your landlord.