Housing repairs, upgrades and maintenance during coronavirus

On this page you can find out about housing repairs, upgrades and maintenance during coronavirus:

Delays to planned works due to supply chain shortages

If you are due an upgrade or repair to your home it may be that the works will be delayed due to global supply chain issues outside our control. We are finding that building materials, normally readily available in Aberdeenshire, are in short supply or not available at all. It is also costing us more to buy some of those products that are available. 

If alternative suitable products are available we are doing what we can to allow our contractors to use these for a short period of time until supplies are back to normal levels.

We fully expect this disruption to continue for some time and are monitoring the supply of all components and will continue to take mitigation actions where possible to lessen disruption.

Thank you for your patience if contractor's work programmes and the installation dates for your home need to be changed because of this situation.

Housing Repairs and Planned Maintenance

As restrictions are eased, the emphasis will continue to be on precautionary measures, personal responsibility, good practice and informed judgement with physical distancing where possible. The Housing Repairs Team will carry out routine repair works in accordance with Scottish Government guidelines. We will continue to update our position on advice from the Scottish Government.

Please bear in mind that although restrictions are being lifted, there is a backlog of repairs. This may lead to delays in non-emergency repairs being carried out, so we thank you for patience. Please be assured that the Housing Repairs Teams are working as hard as possible to return to a normal repairs service as quickly as possible.

To reduce any unnecessary visits, if a Clerk of Works inspection is required the contact centre will book a telephone appointment with a technical member of staff. If this is not suitable, then a visit will be booked but only if the risk assessment allows us to do so, which will be discussed at your telephone appointment.

While social distancing is no longer a legal requirement, staff will physically distance while visiting your property (where possible) and would request you keep your distance, if possible, while a staff member is in your home. This may mean trades need to be scheduled to visit your property one after the other. Work may also be disrupted if tenants or any of our staff develop symptoms of COVID-19, or if a household member develops symptoms. Please advise us if anything changes before your appointment.

Gas servicing

During the current COVID-19 situation, the Scottish Government has advised that local councils are required to use their best efforts to undertake gas safety checks, and if unable to do so, to retry as soon as is possible and appropriate, while having full regard for advice on self-isolation, hygiene and distancing.

If tenants receive a Gas Servicing notification letter, and are self-isolating or have been confirmed with COVID-19 they are asked to inform FES on 01224 766692, and no service will be undertaken until after the relevant isolation period.

Once the self-isolation period is completed, please call FES on 01224 766692 to arrange a suitable time for the service to be carried out.

However, if you smell gas or if you have concerns about the safety of your appliances, you should call the gas emergency service provider on 0800 111 999, and switch off appliances until the gas emergency supplier or a registered gas engineer, has attended and advised that the appliances are safe to use.

Housing Improvement Programme (HIP)

The 4 HIP contractors will work within Aberdeenshire in line with any COVID-19 guidance that is set by the Scottish Government.

During previous COVID-19 restrictions, it was established that: 

  • non-essential works like those on the HIP can only be undertaken in a tenant's home when Aberdeenshire is at the Government's COVID-19 Level 3 or below. 
  • Only external works, that do not involve entering a tenant's home, can be progressed during any "lockdown" period.