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Rent setting review

During the remainder of November and into early December 2020 we will be conducting a telephone survey of a representative sample of tenants regarding our rent strategy for the year of 2021 and beyond.

The survey is being conducted by an independent research company, IBP Strategy and Research, who will ask tenants for their views on different options for rent setting in 2020/21, along with some associated questions. Participation is optional and you only need to answer those questions that you wish to.

Calls will come from IBP’s number – 01698 532021. If you are contacted and have any concerns if the call is legitimate, please contact our Tenant Participation Officer by calling 01467 537413 or by emailing, who will check that everything is in order.

Should you not be contacted, or prefer to complete the survey yourself, you can do so online:

Rent setting survey

Alternatively, you can print off a paper copy of the questionnaire (pdf 70KB) and send this to the address given at the end of the paper questionnaire, free of charge, by Monday 30th November 2020.