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Right to Repair scheme

The Right to Repair scheme gives you the right to have small emergency or urgent repairs done if we, or our contractor, do not respond within the time limit set for that type of repair.

If we have not completed the repair within the timescales allowed, you can contact us on:

03456 08 12 03

to claim compensation and arrange for the repair to be placed with an approved alternative contractor.



What fault qualifies for the Right to Repair scheme?

To qualify for the Right to Repair scheme, the repair must have an estimated value of less than £350 and be in the table:

Fault descriptionMaximum time to complete (working days)
Blocked flue to open fire or boiler
1 day
Blocked, leaking or foul drains, soil stacks or toilet pans (no other toilet)
1 day
Blocked sink, bath, hand wash basin
1 day
Loss of electric power
1 day
Partial loss of electric power
3 days
External window, door or lock not secure
1 day
Unsafe access to a path or step
1 day
Significant leaks or flooding from water or heating pipes, tanks or cisterns and cannot be contained
1 day
Loss or partial loss of gas supply
1 day
Loss or partial loss of hot water and/or heating, no alternative heating is available
1 day
Toilet not flushing and there is no other toilet in the house
1 day
Unsafe power, lighting socket or electrical fitting
1 day
Loss of water supply
1 day
Partial loss of water supply
3 days
Loose or detached banister or hand rail
3 days
Unsafe timber flooring or stair treads
3 days
Mechanical extractor fan in internal kitchen or bathroom not working and no alternative ventilation
7 days


How much compensation will I receive?

If we fail to complete a qualifying repair within the maximum time allowed, you may be entitled to £15 compensation, plus a further £3 per day for every day the repair remains outstanding, up to a maximum of £100.


What does not qualify for the Right to Repair scheme?

The Right to Repair does not apply if:

  • The date for repair was extended due to a request for an alternative appointment to carry out the work
  • The repair has an estimated value of £350 or more
  • You fail to provide access for inspection or for the repair to be carried out, having been given reasonable opportunity to do so


Further information

Further information is available in the Scottish Government's Right to Repair leaflet. Copies of this leaflet are also available from your local Housing office.

Call 03456 08 12 03 if you have an enquiry or complaint about any repair.