Building Standards performance
Information on quarterly and annual performance of the Building Standards Service including our annual performance report and our customer service standards performance is available for the public to view.
| Quarterly performance indicators | |||||
|---|---|---|---|---|---|
| Performance indicator | Current target | Q2 (July to September 2024) | Q3 (October to December 2024) | Q4 (January to March 2025) | Q1 (April to June 2025) |
| Percentage of Building Warrant and Amendment applications assessed for compliance with technical standards within 20 working days | 95% | 96% | 99% | 99% | 99% |
| Percentage of Building Warrants and Amendment applications issued within 10 working days from receipt of all satisfactory information | 90% | 94% | 95% | 95% | 95% |
| Time taken from notification of a potentially dangerous building to completed risk assessment (this may include an inspection) - within 4 hours | 100% | 100% | 100% | 100% | 100% |
| Maintain an overall customer satisfaction rate of 90% | 90% | 100% | 100% | 94% | 100% |
Quarter 1 (April to June 2025) comments:
- Performing well - the 20-day first response target, set by the Building Standards Division, has overall across Aberdeenshire been met
- Performing well - the 10-day time from a satisfactory application being returned to the issuing of a building warrant has overall across Aberdeenshire has been met
- All thirteen dangerous building call outs in Aberdeenshire this quarter were responded to within the prescribed four-hour time period target
| Annual performance indicators | ||||
|---|---|---|---|---|
| Performance indicator | Target | 2022 to 2023 | 2023 to 2024 | 2024 to 2025 |
| Percentage of building warrant and amendment applications assessed for compliance with technical standards within 20 working days | 95% | 97% | 97% | 97% |
| Percentage of building warrants and amendment applications issued within 10 working days from receipt of all satisfactory information | 90% | 96% | 96% | 95% |
| Time taken from notification of a potentially dangerous building to completed risk assessment (this may include an inspection) - within 4 hours | 100% | 100% | 100% | 100% |
| Maintain an overall customer satisfaction rate of 90% | 90% | 92.7% | 95.9% | 94% |
| Maintain an overall national customer satisfaction rate above 7.5 on a scale from 1 (not at all satisfied) to 10 (completely satisfied) | 7.5 | 8.4 | 9.1 | 9.1 |
To find out more about our performance view: