Building Standards Performance
e-Building standards, has been running successfully for over a year. Currently over 85% of Building Warrants are now submitted online via the e-Building Standards portal which has resulted in an improved streamlined process.
During quarter 1 there was an increase in the number of Building Warrants received along with some minor resourcing issues which resulted in a slight delay in responding to Building Warrant applications. However, this has been resolved for quarter 2.
|Performance indicators: 2017/18|
|Performance indicator||Target||Q1 (April to June)||Q2 (July to September)||Q3 (October to December)||Q4 (January to March)|
|Percentage of building warrant applications responded to within 20 working days||95%*||88%||90%|
|Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information**||90%||94%||91%|
|Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours||100%||100%||100%|
|Maintain an overall customer satisfaction rate of 90%||90%||100%||94%|
* Performance indicator target increased by the Scottish Government for 2017/18 from 90% to 95%.
**New performance indicator introduced by the Scottish Government for 2017/18.
|Annual performance indicators|
|Performance indicator||Target||2014 to 2015||2015 to 2016||2016 to 2017|
|Percentage of building warrant applications responded to within 20 working days||90%||89%||89%||93%|
|Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours||100%||100%||100%||100%|
|Maintain an overall customer satisfaction rate of 90%||90%||not applicable||not applicable||96%|
|Maintain an overall national customer satisfaction rate above 7.5 (national average 7.1) on a scale from 1 (not at all satisfied) to 10 (completely satisfied)||7.5||not applicable||7.6||8.1|
To find out more about our performance view: