Building Standards Performance

e-Building standards, has been running successfully for over a year. Currently over 85% of Building Warrants are now submitted online via the e-Building Standards portal which has resulted in an improved streamlined process.

During quarter 1 there was an increase in the number of Building Warrants received along with some minor resourcing issues which resulted in a slight delay in responding to Building Warrant applications. However, this has been resolved for quarter 2.

Performance indicators: 2017/18
Performance indicator Target Q1 (April to June)  Q2 (July to September) Q3 (October to December) Q4 (January to March)
Percentage of building warrant applications responded to within 20 working days 95%* 88% 90%     
Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information** 90% 94% 91%     
Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours 100% 100% 100%     
Maintain an overall customer satisfaction rate of 90% 90% 100% 94%     

Performance indicator target increased by the Scottish Government for 2017/18 from 90% to 95%.

**New performance indicator introduced by the Scottish Government for 2017/18.

Annual performance indicators
Performance indicator Target 2014 to 2015 2015 to 2016 2016 to 2017
Percentage of building warrant applications responded to within 20 working days 90% 89% 89% 93%
Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours 100% 100% 100% 100%
Maintain an overall customer satisfaction rate of 90% 90% not applicable not applicable 96%
Maintain an overall national customer satisfaction rate above 7.5 (national average 7.1) on a scale from 1 (not at all satisfied) to 10 (completely satisfied) 7.5 not applicable 7.6 8.1

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