Building Standards Performance

Information on quarterly and annual performance of the Building Standards Service including our annual performance report and our customer service standards performance is available for the public to view.

Quarterly performance indicators
Performance indicator Target Q3 (October to December 2018) Q4 (January to March 2019) Q1 (April to June 2019) Q2 (July to September 2019)
Percentage of building warrant applications responded to within 20 working days 95%  94%  97%  97% 92%
Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information 90%  94%  96%  95% 93%
Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours 100%  100%  100%  100% 100%
Maintain an overall customer satisfaction rate of 90% 90%  96%  96%  100% 94%

The percentage of building warrant applications responded to within 20 working days indicator target increased from 90% to 95% in 2017/18. The percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information performance indicator was introduced in 2017/18, so as a result there is no figure for 2016/17.

Annual performance indicators
Performance indicator Target 2016 to 2017 2017 to 2018 2018 to 2019
Percentage of building warrant applications responded to within 20 working days 95% 93% 91% 95%
Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information 90%   93% 94%
Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours 100% 100% 100% 100%
Maintain an overall customer satisfaction rate of 90% 90% 96% 91% 95%
Maintain an overall national customer satisfaction rate above 7.5 (national average 6.7) on a scale from 1 (not at all satisfied) to 10 (completely satisfied) 7.5 8.1 8.4 8.4

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