Building Standards Performance
Information on quarterly and annual performance of the Building Standards Service including our annual performance report and our customer service standards performance is available for the public to view.
| Quarterly performance indicators | |||||
|---|---|---|---|---|---|
| Performance indicator | Target | Q4 (January to March 2019) | Q1 (April to June 2019) | Q2 (July to September 2019) | Q3 (October to December 2019) |
| Percentage of building warrant applications responded to within 20 working days | 95% | 97% | 97% | 92% | 93% |
| Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information | 90% | 96% | 95% | 93% | 93% |
| Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours | 100% | 100% | 100% | 100% | 100% |
| Maintain an overall customer satisfaction rate of 90% | 90% | 96% | 100% | 94% | 100% |
Please note that the drop in percentage of building warrant applications responded to within 20 working days is due to staffing issues.
| Annual performance indicators | ||||
|---|---|---|---|---|
| Performance indicator | Target | 2016 to 2017 | 2017 to 2018 | 2018 to 2019 |
| Percentage of building warrant applications responded to within 20 working days | 95% | 93% | 91% | 95% |
| Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information | 90% | 93% | 94% | |
| Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours | 100% | 100% | 100% | 100% |
| Maintain an overall customer satisfaction rate of 90% | 90% | 96% | 91% | 95% |
| Maintain an overall national customer satisfaction rate above 7.5 (national average 6.7) on a scale from 1 (not at all satisfied) to 10 (completely satisfied) | 7.5 | 8.1 | 8.4 | 8.4 |
The percentage of building warrant applications responded to within 20 working days indicator target increased from 90% to 95% in 2017/18. The percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information performance indicator was introduced in 2017/18, so as a result there is no figure for 2016/17.
To find out more about our performance view: