Building Standards Performance
| Performance indicators: 2018/19 | |||||
|---|---|---|---|---|---|
| Performance indicator | Target | Q1 (April to June 2018) | Q2 (July to September 2018) | Q3 (October to December 2018) | Q4 (January to March 2019) |
| Percentage of building warrant applications responded to within 20 working days | 95% | 94% | 95% | 94% | |
| Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information | 90% | 94% | 93% | 94% | |
| Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours | 100% | 100% | 100% | 100% | |
| Maintain an overall customer satisfaction rate of 90% | 90% | 100% | 97% | 96% | |
| Annual performance indicators | ||||
|---|---|---|---|---|
| Performance indicator | Target | 2015 to 2016 | 2016 to 2017 | 2017 to 2018 |
| Percentage of building warrant applications responded to within 20 working days | 95%* | 89% | 93% | 91% |
| Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information | 90%** | 93% | ||
| Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours | 100% | 100% | 100% | 100% |
| Maintain an overall customer satisfaction rate of 90% | 90% | not applicable | 96% | 91% |
| Maintain an overall national customer satisfaction rate above 7.5 (national average 6.7) on a scale from 1 (not at all satisfied) to 10 (completely satisfied) | 7.5 | 7.6 | 8.1 | 8.4 |
*Performance indicator target increased by the Scottish Government for 2017/18 from 90% to 95%.
**New performance indicator implemented by the Scottish Government in 2017/18
To find out more about our performance view: