Building Standards performance
Information on quarterly and annual performance of the Building Standards Service including our annual performance report and our customer service standards performance is available for the public to view.
| Quarterly performance indicators | |||||
|---|---|---|---|---|---|
| Performance indicator | Current Target | Q1 (April to June 2022) | Q2 (July to September 2022) | Q3 (October to December 2022) | Q4 (January to March 2023) |
| Percentage of Building Warrant and Amendment applications assessed for compliance with technical standards within 20 working days | 95% | 97% | |||
| Percentage of Building Warrants and Amendment applications issued within 10 working days from receipt of all satisfactory information | 90% | 97% | |||
| Time taken from notification of a potentially dangerous building to completed risk assessment (this may include an inspection) - within 4 hours | 100% | 100% | |||
| Maintain an overall customer satisfaction rate of 90% | 90% | 92% | |||
Quarter 1 (April to June 2022) comments:
- The 20 day first response target set by the Building Standards Division across Aberdeenshire has been met in 5 areas and is only just under the target in the other area. This was due to the retirement of an experienced Surveyor and the need to train a new Building Standards Surveyor in that area.
- The 10 day time from a satisfactory application being returned to the issuing of a Building Warrant across Aberdeenshire has been met in all areas across Aberdeenshire.
- All 7 dangerous building call outs in Aberdeenshire this quarter were responded to within the prescribed 4 hour time period target.
| Annual performance indicators | ||||
|---|---|---|---|---|
| Performance indicator | Target | 2019 to 2020 | 2020 to 2021 | 2021 to 2022 |
| Percentage of building warrant and amendment applications assessed for compliance with technical standards within 20 working days | 95% | 94% | 98% | 96% |
| Percentage of building warrants and amendment applications issued within 10 working days from receipt of all satisfactory information | 90% | 94% | 97% | 96% |
| Time taken from notification of a potentially dangerous building to completed risk assessment (this may include an inspection) - within 4 hours | 100% | 100% | 100% | 100% |
| Maintain an overall customer satisfaction rate of 90% | 90% | 98% | 95% | 91.5% |
| Maintain an overall national customer satisfaction rate above 7.5 on a scale from 1 (not at all satisfied) to 10 (completely satisfied) | 7.5 | 8.6 | 8.3 | 8.2 |
To find out more about our performance view: