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Building Standards Performance
Information on quarterly and annual performance of the Building Standards Service including our annual performance report and our customer service standards performance is available for the public to view.
| Quarterly performance indicators | |||||
|---|---|---|---|---|---|
| Performance indicator | Current Target | Q1 (April to June 2020) | Q2 (July to September 2020) | Q3 (October to December 2020) | Q4 (January to March 2021) |
| Percentage of building warrant and amendment applications assessed for compliance with technical standards within 20 working days | 95% | 96% | 98% | ||
| Percentage of building warrants and amendment applications issued within 10 working days from receipt of all satisfactory information | 90% | 97% | 99% | ||
| Time taken from notification of a potentially dangerous building to completed risk assessment (this may include an inspection) - within 4 hours | 100% | 100% | 100% | ||
| Maintain an overall customer satisfaction rate of 90% | 90% | 92% | 100% | ||
Quarter 2 (July to September 2020) comments:
- The 20 day first response target of 95% set by the Building Standards Division across Aberdeenshire has been met in five areas and is just under target in one area; overall the target has been achieved
- The 10 day time from a satisfactory application being returned to the issuing of a building warrant target of 90% across Aberdeenshire has been met
- All ten potentially dangerous building callouts in Aberdeenshire this quarter were responded to within the four hour time period target
| Annual performance indicators | ||||
|---|---|---|---|---|
| Performance indicator | Target | 2017 to 2018 | 2018 to 2019 | 2019 to 2020 |
| Percentage of building warrant and amendment applications assessed for compliance with technical standards within 20 working days | 95% | 91% | 95% | 94% |
| Percentage of building warrants and amendment applications issued within 10 working days from receipt of all satisfactory information | 90% | 93% | 94% | 94% |
| Time taken from notification of a potentially dangerous building to completed risk assessment (this may include an inspection) - within 4 hours | 100% | 100% | 100% | 100% |
| Maintain an overall customer satisfaction rate of 90% | 90% | 91% | 95% | 98% |
| Maintain an overall national customer satisfaction rate above 7.5 (national average 7.4) on a scale from 1 (not at all satisfied) to 10 (completely satisfied) | 7.5 | 8.4 | 8.4 | 8.6 |
To find out more about our performance view: