Building Standards Performance
e-Building standards, has been running successfully for over a year. Currently over 85% of Building Warrants are now submitted online via the e-Building Standards portal which has resulted in an improved streamlined process.
| Performance indicators: 2017/18 | |||||
|---|---|---|---|---|---|
| Performance indicator | Target | Q1 (April to June) | Q2 (July to September) | Q3 (October to December) | Q4 (January to March) |
| Percentage of building warrant applications responded to within 20 working days | 95%* | 88% | 90% | 92% | |
| Percentage of building warrants and amendments issued within 10 working days following receipt of satisfactory technical information** | 90% | 94% | 91% | 93% | |
| Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours | 100% | 100% | 100% | 100% | |
| Maintain an overall customer satisfaction rate of 90% | 90% | 100% | 94% | 88% | |
* Performance indicator target increased by the Scottish Government for 2017/18 from 90% to 95%.
**New performance indicator introduced by the Scottish Government for 2017/18.
| Annual performance indicators | ||||
|---|---|---|---|---|
| Performance indicator | Target | 2014 to 2015 | 2015 to 2016 | 2016 to 2017 |
| Percentage of building warrant applications responded to within 20 working days | 90% | 89% | 89% | 93% |
| Time taken from notification of a dangerous building report to assessment by a member of staff – 4 hours | 100% | 100% | 100% | 100% |
| Maintain an overall customer satisfaction rate of 90% | 90% | not applicable | not applicable | 96% |
| Maintain an overall national customer satisfaction rate above 7.5 (national average 7.1) on a scale from 1 (not at all satisfied) to 10 (completely satisfied) | 7.5 | not applicable | 7.6 | 8.1 |
To find out more about our performance view: