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Development Management - customer charter and feedback

The customer charter (pdf 87KB) sets out the service standards that you can expect when you interact with Development Management. It also explains how to give feedback which helps to shape and improve our services as well as what to do if things go wrong and you wish to make a complaint.

Customer feedback

If you would like to make a compliment, comment or complaint please fill out our Have Your Say online form.

We analyse all feedback and comments. Your input is helping us to improve the services we provide to you. Thank you for helping us to directly improve the way we do things. Your suggestions have led to the following improvements:

You said We did
Response times can take too long Introduced a customer charter which sets out our service standards and timescales
You would like a better understanding of the process and timescales at the start Updated our validation letter with information on the next steps in the process now that your application has been validated
Improve the information available online Reviewed our website and implemented a step by step process to improve understanding and website navigation
Improve the pre-application process - 'do I need planning permission?' Streamlined the process and developing an online system to make it accessible and efficient
Improve consistency of advice Reviewed and updated shared policies and procedures, staff training and workshops