Issues with our phones
We are having intermittent issues with our phone lines. We are working with our suppliers to resolve them. If you can't get through please hang up and re-dial. We apologise for any inconvenience caused.
Change in circumstances
If you are claiming Housing Benefit and/or Council Tax Reduction and have a change in your circumstances you can report it using our online form.
When things change at home or at work you need to tell us. You also need to tell us when your income and/or savings change. This includes when your income from other benefits change. This applies to all members of your household. Please tell us even if you think that the change will not affect your benefit entitlement so that we can give you advice.
You must never rely on any other council service or other external organisations to report the changes for you and your household. If you are in doubt about whether a change will affect your entitlement you should always contact us about this.
Find out more about Housing Benefit.