Coronavirus (COVID-19)

View updates on coronavirus and council services. If you are affected and need assistance, please visit Grampian Coronavirus (COVID-19) Assistance Hub.

Roads, transport and travel during coronavirus

Due to the coronavirus (COVID-19) outbreak, we might have to introduce changes to our services depending on staffing levels and the government guidance.

On this page you can find out about the current arrangements for the following:

If you are a British Sign Language (BSL) user, you can have this information translated via contactSCOTLAND-BSL, the online British Sign Language interpreting service.

Roads faults

You can continue to report road condition faults. We are focused on delivering essential services so defects may not be repaired within our normal timescales and some activities may be significantly delayed.

During this period, when submitting a defect report, it is essential that you provide contact details and where possible a photo. This helps us in assessing the defect risk efficiently.

Mud and debris on our road network from agricultural activities will not be dispersed as quickly due to reduced vehicle numbers on the road. We advise drivers to take extra care.

Car parking charges

Parking charges in the council’s off-street car-parks and associated enforcement has been suspended for the foreseeable period. The decision has been taken to alleviate any concerns that members of the public may have had with touching the machines and to reduce the need for our staff in attending them.

A2B services

We are re-introducing A2B services in a controlled and phased manner, however please note that it might take some time before all minibuses are operating again. 

National Entitlement Cards (NEC)

All NEC applications are being processed again.

Transport to Healthcare Information Centre

The Transport to Healthcare Information Centre (THInC) advice service is still open providing advice on travel to health appointments in Grampian. To get in touch please call 01467 665568 or email

THInC is working with partners to coordinate NHS hospital staff and patient transport services.

Guidance on cycling to work

Cycling UK has wide-ranging guidance on cycling safety and on-road best behaviours, as well as comprehensive online tutorials on bike maintenance.

View Cycling UK's guidance on:

Walking safely and social distancing

Physical activity is very important during the coronavirus outbreak (COVID-19), in order to guarantee physical and mental health. View online guidance from several organisation’s webpages: