Report a road fault

Report an emergency road or street light issue

Please report the fault by phone if the issue is an immediate threat to safety. For example:

  • Defects or issues that pose an immediate risk to public safety
  • Carriageway defects on A roads that are greater than 100mm deep and 400mm wide
  • Footway defects on narrow distributor footways that are greater than 20mm deep and 75mm wide
  • Overhead cables fallen across the highway
  • Structure collapse, for example bridge, culvert, wall, fences, scaffold, hoarding
  • Fallen tree or branch blocking part or all the road or path
  • Missing ironworks, for example manholes and gully grills
  • Damaged pedestrian guardrails likely to cause injury
  • Extensive flooding resulting in road being impassable
  • Traffic signalled junctions or crossing, all lights out, damaged street lights, traffic signals, lit bollards and lit signs where wires are exposed

You can report non-dangerous faults to us online.

To report an emergency road defects or street lighting faults please phone:

  • 03456 081205 (8:45am to 5pm, Monday to Friday)
  • Police on 101 (out of hours)