Issues with our phones
We are having intermittent issues with our phone lines. We are working with our suppliers to resolve them. If you can't get through please hang up and re-dial. We apologise for any inconvenience caused.
Changes to Health and Social Care services (COVID-19)
Coronavirus (COVID-19) is having an impact on our Health and Social Care services. These services are provided by the Aberdeenshire Health and Social Care Partnership (AHSCP). We are expecting a greater demand on many of our Community Services over the coming weeks and months. We will do all we can to continue to support our communities, but there will be changes to the services.
On this page you can find out more about the changes:
- Learning Disability and Older Adults Day Services
- Adult protection
- Hearing loss services
- Community hospitals
- Minor Injury Units
- Care homes, very sheltered housing and supported living accommodation
- Allied Health Professional appointments
- Primary Care Teams
- Child immunisations
- Health Visiting Teams
- Community Nursing Teams
- Occupational Therapy equipment and adaptations
- Coronavirus information for commissioned service providers
- Alcohol drug services
- Mental health and wellbeing support
- Grampian Coronavirus Assistance Hub
- Health and Social Care COVID-19 accelerated recruitment portal
If you are a British Sign Language (BSL) user, you can have this information translated via contactSCOTLAND-BSL, the online British Sign Language interpreting service.
Please also be alert to individuals using the coronavirus (COVID-19) situation as an opportunity to harm and abuse our most vulnerable citizens. If you have concerns about any individual acting inappropriately, please report your concern to Police Scotland on 101 or the Adult Protection Network.
Regular drop-in session are cancelled until further notice. Support is being provided by phone, text or email. Service continues for most vulnerable existing clients. Service updates and contact details are on DeafAction's website.
British Sign Language has a series of videos explaining steps you can take to help avoid infection from coronavirus (COVID-19) and self-isolation advice.
Visiting is restricted to our Community Hospitals. Only those agreed in advance by the Senior Charge Nurse can visit.
All our Minor Injury Units across Aberdeenshire, except for our 3 largest units at Fraserburgh, Peterhead and Huntly, are closed.
All our Care Homes, Very Sheltered Housing complexes and Supported Living Accommodation are closed to visitors, unless agreed with the relevant manager in advance. Families can still deliver packages or gifts to loved ones, but need to contact the home directly to find out what the local drop off arrangements are.
All non-urgent Allied Health Professionals (AHP) appointments have been suspended. This includes appointments with Occupational Health, Speech and Language Therapists, Physiotherapists and Dieticians. Support is being provided by telephone where required. Affected patients will be contacted directly.
Our Primary Care Teams (GP practices) are extremely busy at the moment. They are triaging all appointment requests and have suspend non-urgent services and appointments. Anyone experiencing coronavirus (COVID-19) related symptoms must call 111 and not their GP. Anyone with symptoms should not attend their GP Practice unless told to do so.
It is vitally important children continue to receive any immunisations they are due to have. Parents and carers will be contacted directly with information and appointments.
Our Health Visiting Teams are prioritising essential visits and will be offering telephone appointments to those that urgently require them from now, where appropriate, to make sure support is available.
Our Community Nursing Teams are prioritising their workload, focusing on urgent and essential contacts only. This will continue to develop over the coming days and weeks.
If you’re affected by coronavirus (COVID-19), having problems at home and need equipment or adaptations to your home we have a temporary service for you to request what you need.
Information and guidance on coronavirus (COVID-19) and related issues for our commissioned providers of social care services. Includes a daily reporting form for critical care services.
All Alcohol Drug Services in Aberdeenshire are still open. If you are working with our services how you are seen may have changed. We may contact you by telephone. We may still visit, but just near your doorstep. Please make sure we have an up to date contact number for you by calling 01224 558844. If you are prescribed medication, your prescription will be sent direct to your pharmacy. If you are self-isolating and need support, we can get and deliver your medication and other essential items.
If you are not currently working with our services but need advice, support or just want to talk to someone about your own or someone else’s use of drugs or alcohol, contact Aberdeenshire Alcohol Drug Services.
Most of the local recovery peer groups in Aberdeenshire have now moved online and are holding weekly meetings. Any people looking for support are welcome to join. The staff teams supporting this virtual recovery network can also provide one to one phone peer support to those who don't like to go online. If you would like to join one of these meetings call 07500 095790.
NHS Grampian's Psychological Resilience hub offers tips and techniques, via phone or virtual appointment, to help if you or a member of your family are experiencing distress.
NHS Inform has information about both physical health and maintaining your mental wellbeing during the coronavirus (COVID-19) pandemic.
Scottish Association for Mental Health (SAMH)'s Coronavirus Mental Health Information Hub has information and resources to help you protect your mental health during the pandemic.
Information about the support available to help if you are feeling anxious during the coronavirus (COVID-19) outbreak is on See Me Scotland's website.
Assistance Hub website and phone line providing information and assistance on how to access social, practical and emotional support for anyone affected by coronavirus (COVID-19) in Grampian.
A national Health and Social Care COVID-19 accelerated recruitment portal for those who have left professions in health and social care during the last few years to help us fight coronavirus (COVID-19). It is also open to individuals looking for a career opportunity in social services even if they are new to the profession.