Coronavirus (COVID-19)

We have decided to close all offices to the public with immediate effect and we no longer accept cash or cheque payments. Please use our online services or call us through the Contact Centre to make a payment or get the help, advice and support you require. The hubs opened in our schools will continue to operate as planned.

View further updates on coronavirus (COVID-19).

Missed refuse or recycling bin collections

What you need

To report a missed bin collection you will need to provide us with your address details, name and telephone number.

Please note we won't return to empty missed food waste collections.

We may not be able to collect your bins if there is adverse weather. If this is the case, we will empty your bin with any excess waste you gathered, during the next scheduled collection for that bin.

How long will it take

It will take approximately 5 minutes to complete this form.

What happens after

Our waste depot will be informed about the missed collection. If you provide an email address we will send you a confirmation of the reported missed bin.

Alternative ways

Please call Wasteline after 4.45pm on your collection day if your bin has not been emptied. Missed bins can be reported at the earliest after 4.45pm on your scheduled collection day and at the latest within 2 working days after your scheduled collection day.