We can arrange for Housing Support to be provided to people who are homeless, or at risk of homelessness, or are having difficulty maintaining a tenancy. Our Housing Support Officer will carry out an assessment of your support needs and arrange for support to be provided. Currently support is provided by The Salvation Army and Aberdeen Foyer.
We provide short term support to help you resolve a crisis, and improve your skills and confidence, to help you take control of your life and make your own decisions about your future.
This page provides information on:
- What the service can help you with
- What the service can't help you with
- What happens after the assessment has taken place
- Privacy Notice
- Complaints and feedback
If you are aged 16 and living in Aberdeenshire you can self-refer by emailing email@example.com or by calling 01467 538125. You can also be referred to the Housing Support service by your Housing Officer, Social Worker or any other person who may be working with you.
It does not matter what type of accommodation you are living in, as long as you live in Aberdeenshire.
What we can help you with
Depending upon your assessed needs Housing Support can help you to:
- manage your money, bills and budget
- settle you into a new home - for example sorting out your gas and electric supplier
- point or refer you to other service who that can assist you
- help you report repairs, sort out rent and other tenancy issues
- help you to arrange, and prompt you to attend, appointments and meetings
- help you fill in forms and write letters
- support you to improve your skills, explore leisure activities and access employment opportunities
- prompt and support you to develop or maintain independent living skills
What the service can't help you with
The Housing Support Worker can't help you with:
- managing your finances for you
- paying your bills for you
- giving you personal care or helping with washing and dressing
- doing housework, cooking or carrying out repairs for you
- bringing prescriptions to your home or giving you medicines or tablets
- doing your washing or ironing
- going with you on outings or social events
- giving counselling
- settling disputes between you and other people
What happens after your assessment
Once your assessment has been carried out, your information will be passed to our support provider. They will then make contact with you and arrange a meeting. During this meeting the provider will discuss your circumstances, past experiences, your current situation, and what you may need help with.
Following this a support plan is drawn up with input from you as to what you want from the service, and the goal you would like assistance with to achieve. You will then review this alongside your support worker regularly, and discuss how they can best help you meet your goals.
To see how your data is processed as part of the Housing Support assessment, please see our Privacy Notice (PDF 149KB).
Complaints and feedback
If you do not believe your Housing Support Worker is meeting the required standards to support you, or you wish to make a complaint about your Support Worker, please speak to your Housing Officer assigned by the Council. You can also contact the Team Leader of this service by calling 01467 538905.
Your support provider is also registered with the Care Inspectorate, where you can find their details should you wish to contact the support provider.
You can also complain to the Care Inspectorate directly by calling 0345 6009527, or by sending a letter to:
The Care Inspectorate