Tenant satisfaction surveys

We regularly contact our tenants and invite them to take part in our tenant surveys. They give you the opportunity to comment on our service. They are a vital part of our Housing service's continuous improvement programme. Helping us improve our council housing and our Housing service.

Tenant satisfaction 2018

Like all social landlords in Scotland, our Housing service is monitored by an external organisation: the Scottish Housing Regulator. They have a set of eight questions that we have to ask of our tenants at least once every three years. These relate to important issues such as communications, participation and the quality of homes, repairs, neighbourhood issues and rent levels.

Our 2018 tenant satisfaction survey is organised by IBP Strategy and Research. They undertake a statistical analysis of the results. Your individual responses won't be passed back to us. 

The survey was sent to you by post. Please use the pre-paid envelope provided to reply to the survey.

Alternatively, you can complete the survey online

Please submit your completed survey by Friday 30th March.

If you take part in the survey, you will go into a prize draw to win £100 in high street shopping vouchers. There will be 4 lucky tenants selected for this prize.

For more information about this survey, please contact us 

Tenant satisfaction 2015

A face to face survey of council tenant satisfaction was done in February 2015. The survey was done by IBP Strategy and Research.

You can read a summary of the key findings of our tenant satisfaction survey 2015 (pdf 380KB).


For more information about the tenant satisfaction surveys or to get a copy of previous surveys you can email tenant.participation@aberdeenshire.gov.uk or call 01467 530713.

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