Tenant satisfaction surveys

We regularly contact our tenants and invite them to take part in our tenant surveys. They give you the opportunity to comment on our service. They are a vital part of our Housing service's continuous improvement programme. Helping us improve our council housing and our Housing service.

Tenant survey on rents for 2023/24

We are seeking the views of tenants on changes to rent levels for 2023 to 2024.

The survey is being conducted through a telephone survey of a representative sample of tenants. It is being delivered by an independent research company, IBP Strategy and Research. Participation is optional and you need only answer those questions that you wish.

Calls will come from IBP’s number 01698 532021. If you are contacted and have any concerns as to the call being legitimate, please contact us and we will check that everything is in order.

Should you not be contacted, or prefer to complete the survey yourself, you can complete the survey online. Please contact us if you require the survey in an accessible format.

Please also contact us if you need help completing the survey or if you would like an interviewer from IBP to contact you to complete the survey over the phone.

Tenant satisfaction survey 2021

Over the months of February and March 2021 the Council’s Housing Service undertook its regular Tenant Satisfaction Survey, which is used to gather information on tenant satisfaction and tenant views on a variety of issues affecting their home and tenancy. The results are also used in our annual report to the Scottish Housing Regulator.

Our 2021 tenant satisfaction survey was organised by IBP Strategy and Research.

Tenant satisfaction 2018

Like all social landlords in Scotland, our Housing service is monitored by an external organisation: the Scottish Housing Regulator. They have a set of eight questions that we have to ask of our tenants at least once every three years. These relate to important issues such as communications, participation and the quality of homes, repairs, neighbourhood issues and rent levels.

Our 2018 tenant satisfaction survey was organised by IBP Strategy and Research. They undertook a statistical analysis of the results. Your individual responses won't be passed back to us. 

For more information about this survey, please contact us 

Tenant satisfaction 2015

A face to face survey of council tenant satisfaction was done in February 2015. The survey was done by IBP Strategy and Research.

You can read a summary of the key findings of our tenant satisfaction survey 2015 (PDF 380KB).


For more information about the tenant satisfaction surveys or to get a copy of previous surveys you can email or call 01467 537456 or 01467 537413.