Planning performance
| Performance Indicators: 2019/20 | |||||
| Performance Indicator | Target | Q1 (April to June 2019) | Q2 (July to September 2019) | Q3 (October to December 2019) | Q4 (January to March 2020) |
| Householder applications determined within 2 months | 90% | 92% | |||
| Local (non-householder) applications determined within 2 months | 60% | 76% | |||
| Major applications – average number of weeks to determine a major application | 35 weeks | 32.7 weeks | |||
| Annual Performance Indicators | |||
| Performance Indicator | 2016 to 2017 | 2017 to 2018 | 2018 to 2019 |
| Householder applications determined within 2 months | 92% | 95% | 95% |
| Local (non-householder) applications determined within 2 months | 61% | 81% | 81% |
| Major applications – average number of weeks to determine a major application | 87 | 29 | 35 |
| Maintain an overall customer satisfaction rate of 90% | Not available | 90% | 92% |
For further information on our performance you can view the Planning Performance Framework 2018/19 (pdf 6.5MB), which includes a record of our performance.
Previous year submissions:
- Planning Performance Framework 2017/18 (pdf 5.28MB)
- Planning Performance Framework 2016/17 (pdf 8.54MB)
- Planning Performance Framework 2015/16 (pdf 4.9MB)
- Planning Performance Framework 2014/15 (pdf 4.65 MB)
- Planning Performance Framework 2013/14 (pdf 4.91 MB)
- Planning Performance Framework 2012/13 (pdf 2.91 MB)
- Planning Performance Framework 2011/12 (pdf 4.10 MB)
Our Planning Performance Framework covers all aspects of the Planning Service: Development Management, Development Plans and Environment Planning. The framework captures key elements of a high-performing planning service, such as:
- speed of decision-making
- certainty of timescales, process and advice
- delivery of good quality development
- project management
- clear communications and open engagement
- an overall open for business attitude
The framework gives a balanced measurement of the overall quality of the planning service and will be used to drive a culture of continuous improvement.