Planning performance
Our Planning Performance Framework covers all aspects of the Planning Service: Development Management, Development Plans and Environment Planning. The framework captures key elements of a high-performing planning service, such as:
- speed of decision-making
- certainty of timescales, process and advice
- delivery of good quality development
- project management
- clear communications and open engagement
- an overall open for business attitude
The framework gives a balanced measurement of the overall quality of the planning service and will be used to drive a culture of continuous improvement.
| Performance Indicators: 2022/23 | |||||
| Performance Indicator | Current Target | Q1 (April to June 2022) | Q2 (July to September 2022) | Q3 (October to December 2022) | Q4 (January to March 2023) |
| Householder applications determined within 2 months | 95% | 91% | |||
| Local (non-householder) applications determined within 2 months | 65% | 59% | |||
| Major applications – average number of weeks to determine a major application | 35 weeks | 14.6 weeks | |||
| Annual Performance Indicators | |||
| Performance Indicator | 2019 to 2020 | 2020 to 2021 | 2021 to 2022 |
| Householder applications determined within 2 months | 91% | 91% | 88% |
| Local (non-householder) applications determined within 2 months | 73% | 72% | 62% |
| Major applications – average number of weeks to determine a major application | 23.2 | 11 | 51.5 |
| Maintain an overall customer satisfaction rate of 90% | Delayed until April 2021 | 77% | 75.6% |
For further information on our performance you can view the Planning Performance Framework 2020/21 (PDF 2.7MB), the Summary of Key Markers (PDF 143KB), and feedback from the Scottish Government for 2020/21 (PDF 666KB).
Previous year submissions:
- Planning Performance Framework 2019/20 (PDF 15MB)
- Planning Performance Framework 2018/19 (PDF 6.5MB)
- Planning Performance Framework 2017/18 (PDF 5.28MB)
- Planning Performance Framework 2016/17 (PDF 8.54MB)
- Planning Performance Framework 2015/16 (PDF 4.9MB)
- Planning Performance Framework 2014/15 (PDF 4.65 MB)
- Planning Performance Framework 2013/14 (PDF 4.91 MB)
- Planning Performance Framework 2012/13 (PDF 2.91 MB)
- Planning Performance Framework 2011/12 (PDF 4.10 MB)
We further monitor our performance against our Service Standards set out in our Customer Charter. You can view more information on our Customer Charter, and how to provide feedback, on our customer charter and feedback page.