Planning performance

Performance Indicators: 2019/20
Performance Indicator Target Q1 (April to June 2019) Q2 (July to September 2019) Q3 (October to December 2019) Q4 (January to March 2020)
Householder applications determined within 2 months 90% 92%      
Local (non-householder) applications determined within 2 months 60% 76%      
Major applications – average number of weeks to determine a major application 35 weeks 32.7 weeks       
Annual Performance Indicators
Performance Indicator 2016 to 2017 2017 to 2018 2018 to 2019
Householder applications determined within 2 months 92% 95% 95%
Local (non-householder) applications determined within 2 months 61% 81% 81%
Major applications – average number of weeks to determine a major application 87 29 35
Maintain an overall customer satisfaction rate of 90% Not available 90% 92%

For further information on our performance you can view the Planning Performance Framework 2018/19 (pdf 6.5MB), which includes a record of our performance.

Previous year submissions:

Our Planning Performance Framework covers all aspects of the Planning Service: Development Management, Development Plans and Environment Planning. The framework captures key elements of a high-performing planning service, such as:

  • speed of decision-making
  • certainty of timescales, process and advice
  • delivery of good quality development
  • project management
  • clear communications and open engagement
  • an overall open for business attitude

The framework gives a balanced measurement of the overall quality of the planning service and will be used to drive a culture of continuous improvement. 

Help us improve