Planning performance

Our Planning Performance Framework covers all aspects of the Planning Service: Development Management, Development Plans and Environment Planning. The framework captures key elements of a high-performing planning service, such as:

  • speed of decision-making
  • certainty of timescales, process and advice
  • delivery of good quality development
  • project management
  • clear communications and open engagement
  • an overall open for business attitude

The framework gives a balanced measurement of the overall quality of the planning service and will be used to drive a culture of continuous improvement. 

Performance Indicators: 2023/24
Performance Indicator Current Target Q1 (April to June 2023) Q2 (July to September 2023) Q3 (October to December 2023) Q4 (January to March 2024)
Householder applications determined within 2 months 95% 87% 80%    
Local (non-householder) applications determined within 2 months 65% 56% 56%    
Major applications – average number of weeks to determine a major application 35 weeks 17.2 weeks 34 weeks    
Annual Performance Indicators
Performance Indicator 2020 to 2021 2021 to 2022 2022 to 2023
Householder applications determined within 2 months 91% 88% 89%
Local (non-householder) applications determined within 2 months 72% 62% 60%
Major applications – average number of weeks to determine a major application 11 51.5 21.5
Maintain an overall customer satisfaction rate of 90% 77% 75.6%  

For further information on our performance you can view the Planning Performance Framework 2022/23 (PDF 12.2MB) and the feedback report form Scottish Government (PDF 217KB).

Previous year submissions:

We further monitor our performance against our Service Standards set out in our customer charter. View more information about the customer charter and how to give feedback