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Planning performance

Our Planning Performance Framework covers all aspects of the Planning Service: Development Management, Development Plans and Environment Planning. The framework captures key elements of a high-performing planning service, such as:

  • speed of decision-making
  • certainty of timescales, process and advice
  • delivery of good quality development
  • project management
  • clear communications and open engagement
  • an overall open for business attitude

The framework gives a balanced measurement of the overall quality of the planning service and will be used to drive a culture of continuous improvement. 

Performance Indicators: 2020/21
Performance Indicator Current Target Q1 (April to June 2020) Q2 (July to September 2020) Q3 (October to December 2020) Q4 (January to March 2021)
Householder applications determined within 2 months 95% 86%      
Local (non-householder) applications determined within 2 months 65% 74%      
Major applications – average number of weeks to determine a major application 35 weeks No major applications reported      
Annual Performance Indicators
Performance Indicator 2017 to 2018 2018 to 2019 2019 to 2020
Householder applications determined within 2 months 95% 95% 91%
Local (non-householder) applications determined within 2 months 81% 81% 73%
Major applications – average number of weeks to determine a major application 29 35 23.2
Maintain an overall customer satisfaction rate of 90% 90% 92% Delayed until Autumn 2020

For further information on our performance you can view the Planning Performance Framework 2018/19 (pdf 6.5MB), which includes a record of our performance.

Previous year submissions: