Planning performance
Our Planning Performance Framework covers all aspects of the Planning Service: Development Management, Development Plans and Environment Planning. The framework captures key elements of a high-performing planning service, such as:
- speed of decision-making
- certainty of timescales, process and advice
- delivery of good quality development
- project management
- clear communications and open engagement
- an overall open for business attitude
The framework gives a balanced measurement of the overall quality of the planning service and will be used to drive a culture of continuous improvement.
| Performance indicators: 2024/25 | |||||
| Performance indicator | Current target | Q1 (April to June 2024) | Q2 (July to September 2024) | Q3 (October to December 2024) | Q4 (January to March 2025) |
| Householder applications - average number of weeks to determine a householder application | 6 weeks | 7.4 weeks | 7 weeks | 7.1 weeks | 7.8 weeks |
| Local (non-householder) applications - average number of weeks to determine a local (non-householder) application | 11 weeks | 8 weeks | 7.7 weeks | 9 weeks | 9.2 weeks |
| Major applications - average number of weeks to determine a major application | 35 weeks | No major applications reported | No major applications reported | No major applications reported | 16.1 weeks |
| Annual performance indicators | |||
| Performance indicator | 2022 to 2023 | 2023 to 2024 | 2024 to 2025 |
| Householder applications - average number of weeks to determine a householder application | 7.9 weeks | 8.2 weeks | 7.3 weeks |
| Local (non-householder) applications - average number of weeks to determine a local (non-householder) application | 15.1 weeks | 12.7 weeks | 8.4 weeks |
| Major applications – average number of weeks to determine a major application | 21.5 weeks | 25.6 weeks | 16.1 weeks |
| Maintain an overall customer satisfaction rate of 90% | 64% | 59% | 52.9% |
We are taking part in a pilot to test national planning performance framework. The National Planning Performance Framework 2023/24 was prepared as part of this pilot and is based on a self-assessment approach, involving staff, stakeholder peer review and a collaborate assessment with our peer partner Scottish Borders Council.
Previous annual report submissions to the Scottish Government:
- Planning Performance Framework 2022/23 (PDF 12.2MB)
- Feedback report from Scottish Government (PDF 217KB)
- Planning Performance Framework 2021/22 (PDF 29MB)
- Feedback from the Scottish Government 2021/22 (PDF 194KB)
- Planning Performance Framework 2020/21 (PDF 2.7MB)
- Planning Performance Framework 2019/20 (PDF 15MB)
- Planning Performance Framework 2018/19 (PDF 6.5MB)
- Planning Performance Framework 2017/18 (PDF 5.28MB)
- Planning Performance Framework 2016/17 (PDF 8.54MB)
- Planning Performance Framework 2015/16 (PDF 4.9MB)
- Planning Performance Framework 2014/15 (PDF 4.65 MB)
- Planning Performance Framework 2013/14 (PDF 4.91 MB)
- Planning Performance Framework 2012/13 (PDF 2.91 MB)
- Planning Performance Framework 2011/12 (PDF 4.10 MB)
We further monitor our performance against our Service Standards set out in our customer charter. View more information about the customer charter and how to give feedback.