Planning performance

Our Planning Performance Framework covers all aspects of the Planning Service: Development Management, Development Plans and Environment Planning. The framework captures key elements of a high-performing planning service, such as:

  • speed of decision-making
  • certainty of timescales, process and advice
  • delivery of good quality development
  • project management
  • clear communications and open engagement
  • an overall open for business attitude

The framework gives a balanced measurement of the overall quality of the planning service and will be used to drive a culture of continuous improvement. 

Performance Indicators: 2021/22
Performance Indicator Current Target Q1 (April to June 2021) Q2 (July to September 2021) Q3 (October to December 2021) Q4 (January to March 2022)
Householder applications determined within 2 months 95% 95% 85%  83%  
Local (non-householder) applications determined within 2 months 65% 70% 55%   59%  
Major applications – average number of weeks to determine a major application 35 weeks 47.1 weeks 49.9 weeks   26 weeks  
Annual Performance Indicators
Performance Indicator 2018 to 2019 2019 to 2020 2020 to 2021
Householder applications determined within 2 months 95% 91% 91%
Local (non-householder) applications determined within 2 months 81% 73% 72%
Major applications – average number of weeks to determine a major application 35 23.2 11
Maintain an overall customer satisfaction rate of 90% 92% Delayed until April 2021 77%

For further information on our performance you can view the Planning Performance Framework 2020/21 (pdf 2.7MB) and the Summary of Key Markers (pdf 143KB).

Previous year submissions:

The Service standard performance indicators (pdf 111KB) provide the results of annually assessing our Customer Charter commitments.