What others say about us

Find out more about what others say about the council's performance.

Feedback from customers

To support the council's approach to continuous improvement it is important that we have a full picture of what we do well and where we could do things better. As well as reporting on our own performance we also collect information and feedback from a range of external sources. This allows us to see how others see us performing and can highlight areas where we might need to focus our attention on.

View the reputation trackers.

The reporting of complaints data is monitored by Audit Scotland in conjunction with the Scottish Public Services Ombudsman (SPSO) and in line with the principles of Best Value arrangements. View annual performance reports.

Sometimes the council is unable to resolve a complaint to the satisfaction of the customer. When this happens, the customer can refer matters to the SPSO for further investigation. Investigation reports and decision letters referring to Aberdeenshire Council can be viewed on the SPSO website. Select 'Our Findings' from the menu and search investigation reports or decision letters for 'Aberdeenshire Council.'

External scrutiny reports

Audit Scotland or an appointed auditor scrutinise the council's Statement of Accounts every year. Consideration is also given to Governance and Accountability and Best Value, Use of Resources and Performance.

View recent Annual Accounts and External Audit Reports.

Best Value

View a copy of Best Value Report for the council, produced by the Controller of Audit.

The Accounts Commission has also received a copy of the report and will consider it at its commission meeting on 12th March 2026. If the Commission decides to make findings, these will be published on 25th March 2026.

Any findings the commission makes must then be considered at a meeting of the full council within three months of receiving them.