Reporting non-emergency council house repairs


In addition to the challenges posed by the recent winter weather, we are targeting our resources to respond to the impact of Storm Arwen. We have redeployed staff from across to the council to: perform critical duties; staff our assistance hotline; and to provide on the ground support for our communities.We are responding to enquiries in date and priority order and as a result there may be a delay in responding to some enquiries.To help us manage these as quickly and efficiently as possible, we ask for your help to avoid calling back our Housing, Roads and Waste lines if possible, if you have already logged a request with us, and thank you for your patience and understanding during this time.

If you need to report a non-emergency council house repair please use our online form. If you are in sheltered housing accommodation your Sheltered Housing Officer can help you to arrange repairs.

If the issue poses a threat to someone's safety or could cause significant damage to your building, please report it as an emergency repair.

Requesting a repair

When requesting a repair you should:

  • Arrange a time when it is convenient for you to be at home
  • Provide a contact number in case we need to contact you
  • Let us know of any disability or impairment that may affect our ability to gain access to the property, so that we can act accordingly

There are several changes to the way in which work is done. The physical distancing restrictions of COVID-19 mean that it may not now be possible to schedule different trades at the same time; they may have to be scheduled one after the other. Work may also be disrupted if tenants or any of our staff develop symptoms of COVID-19, or if a household member develops symptoms or is asked to self-isolate as part of the ongoing Trace and Protect procedure. Can you please ensure that you mention the COVID-19 status in your household in Repair Details for example Shielding, No Symptoms at time of logging the repair. Please advise us if anything changes before your appointment.

If you are requesting more than one repair, you can do that by completing the form once. The form allows you to select multiple areas that need repair.

Report a non-emergency repair

What happens after

Once you have made arrangements for your repair, there are a number of things you should do to make sure we can carry out our job as quickly, effectively and safely as possible, and to minimise inconvenience to you.

Before we arrive to carry out the work, it is your responsibility to:

  • Make sure there is a responsible person present to allow our operative access to the repair. This person needs to stay for the duration of the repair
  • Clear the area around the repair before our operative arrives to carry out the work. This may include lifting carpets, laminate flooring, clearing work surfaces, emptying cupboards, taking down curtains or moving furniture from the area
  • Keep pets and young children away from the area of the repair whilst work is in progress