Telecare Service

Our telecare service, Aberdeenshire Telecare, uses modern technology devices, such as a community alarm, to help keep you safe and independent in your own home.

A community alarm connects you to a trained operator who will get you help if you're not able to help yourself. The alarm is triggered by a push button or may be activated by a sensor.

Telecare is a range of alarms and remote monitoring systems that alert you when something needs your attention, or alerts others to help you in an emergency.

Aberdeenshire Telecare is a chargeable service. Our non-residential charging policy explains how we consider and calculate your ability to contribute.

Technology options you can buy

There are other technology options you can buy as an alternative to our telecare service. You may wish to consider these, as they may be more cost effective and can still help you stay safe at home.

Your responders

Ideally you should have 3 responders who can get to your property within 30 minutes, attend independently of each other and coordinate their availability. If this is not possible, a minimum of 2 responders is acceptable as long as they meet this criteria.

If you'd like to use Aberdeenshire Responders for Care at Home (ARCH) as a responder, you must get approval from ARCH before listing them as a contact. To request this service, please contact ARCH. Once approved, a charge of £1.51 per week is payable to ARCH for acting as a responder.

It’s important to keep responder contact details up to date. Please tell us as soon as possible if anything changes. If we don’t have the correct details, the service can’t be provided and may result in the telecare service being cancelled and equipment collected.

Making a referral

You can make a referral to our telecare service using our online referral form for yourself or someone you know.

You must submit one form per person needing equipment, even if they are related and live in the same household.

Make a referral using our online form

Or you can:

• call 03456 08 12 06
• ask health care staff at your local GP practice to make a referral for you

Our Adult and Older People Services privacy notice (PDF 297KB) explains how we may use your information in providing the Aberdeenshire Lifeline service.

A health and social care professional may contact you to discuss the referral if necessary.

Contact us

For general enquiries please email us: jointequipmentcentre@aberdeenshire.gov.uk.