Telecare digital switchover

Telecom providers across the UK are in the process of transferring analogue phone lines to a fully digital system by the end of 2025. This will affect all domestic telephone services and our telecare service.

Aberdeenshire Telecare is currently changing older analogue alarms for new digital ones that will continue to work when telephone lines are upgraded. If you still have a telecare alarm that connects to a phone socket, then a member of the team will contact you over the coming months to arrange a visit to swap out the old equipment. This will be completed by the end of October 2025.

Meantime you should continue to use your equipment as normal.

If you are contacted by your telecom provider about changing your phone line to digital, you should let them know you have telecare equipment. You should also email our Telecare team to let them know that your telecom provider is wanting to change you to a digital line.

Scams

No one from Aberdeenshire Telecare will ask for your bank or personal details over the phone.

There are reports of a number of scams about telecare services. The latest guidance on scams is available on Trading Standards scams, doorstop selling and calls.

Contact us

For general enquiries please email us: jointequipmentcentre@aberdeenshire.gov.uk.