Missed refuse or recycling bin collections

What you need

Please check if there are any disruptions to bin collections before reporting a missed bin.

Bins must be presented kerbside by 7am on the day of collection. Bins not presented by 7am cannot be reported as missed bins. Routes are subject to change for a variety of reasons and as a result, collection times may vary.

To report a missed bin collection you will need to provide us with your address details, name and telephone number.

Please note we won't return to empty missed food waste collections.

How long will it take

It will take approximately 5 minutes to complete this form.

What happens after

Our waste depot will be informed about the missed collection. If you provide an email address we will send you a confirmation of the reported missed bin.

Alternative ways

Please call Wasteline after 4.45pm on your collection day if your bin has not been emptied. Missed bins can be reported at the earliest after 4.45pm on your scheduled collection day and at the latest within 2 working days after your scheduled collection day.