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Missed refuse or recycling bin collections

What you need

To report a missed bin collection you will need to provide us with your address details, name and telephone number.

Please note we won't return to empty missed food waste collections.

We are currently experiencing issues with bin collections due to icy conditions. If we miss your bin, please leave it out – weather permitting we will try to come back for it later. If we don’t manage that before your next scheduled collection, we will collect additional waste at your next scheduled collection for that bin. Please keep the crews safe by putting your additional recycling into a cardboard box or a clear bag, so crews can easily see it is recycling without opening bags.

How long will it take

It will take approximately 5 minutes to complete this form.

What happens after

Our waste depot will be informed about the missed collection. If you provide an email address we will send you a confirmation of the reported missed bin.

Alternative ways

Please call Wasteline after 4.45pm on your collection day if your bin has not been emptied. Missed bins can be reported at the earliest after 4.45pm on your scheduled collection day and at the latest within 2 working days after your scheduled collection day.