Issues with our phones
We are having intermittent issues with our phone lines. We are working with our suppliers to resolve them. If you can't get through please hang up and re-dial. We apologise for any inconvenience caused.
Missed refuse or recycling bin collections
What you need
To report a missed bin collection you will need to provide us with your address details, name and telephone number.
Please note we won't return to empty missed food waste collections.
We may not be able to collect your bins if there is adverse weather. If this is the case, we will empty your bin with any excess waste you gathered, during the next scheduled collection for that bin.
How long will it take
It will take approximately 5 minutes to complete this form.
What happens after
Our waste depot will be informed about the missed collection. If you provide an email address we will send you a confirmation of the reported missed bin.
Please call Wasteline after 4.45pm on your collection day if your bin has not been emptied. Missed bins can be reported at the earliest after 4.45pm on your scheduled collection day and at the latest within 2 working days after your scheduled collection day.