Customer Services
Find out how to access council services, or if you can't find an online service, how to contact us or visit us in person.
View the Customer Services privacy notice (PDF 571KB) to find out what we do with your information.
Self-service
Many of our services have online forms which allow you to access services at a time that is convenient to you. For ease these are grouped by service. Please make use of our online services wherever possible.
If the service isn’t available on the website, you can find contact details for specific services.
Webchat
Our chatbot is available 24/7 and it can help you with queries on our services.
Find contact details for specific services
Contact details for specific services:
- Archaeology team
- Area manager teams
- Benefits team
- Building Standards team
- Business Rates team
- Children and Families team
- Council Tax team
- Education and Children's Services team
- Housing team
- Planning team
- Public Transport team
- Registrars team
- Roads team
- Social Work team
- Trading Standards team
- Waste and Recycling team
- Licensing team
- Rangers team
- Environmental Health team
Key service phone numbers
For out of hours, evenings and weekends view our emergency contact numbers.
Please phone the appropriate number for your query. The lines are open from 8.45am to 5pm Monday to Friday.
Calls to these numbers are charged at local call rates. Please confirm with your own provider for specific call charge.
| Service | Number |
|---|---|
| Automated Telephone Payment | 0300 456 0634 |
| Benefits | 03456 08 12 00 |
| Council Tax, Business Rates and Payments Due | 03456 08 12 01 |
| Education and Leisure Facilities | 03456 08 12 02 |
| Housing | 03456 08 12 03 |
| Planning and Building Standards | 03456 08 12 04 |
| Roads, Parks and Open Spaces | 03456 08 12 05 |
| Social Care | 03456 08 12 06 |
| Waste and Environmental Health | 03456 08 12 07 |
| General Enquiries | 03456 08 12 08 |
| Adult protection concern | 01467 533 100 |
| Child protection concern | 01467 537 111 |
Service points
You can make payments and validate documents at any of our service points. Please check opening times before making a trip.
We accept card payments only (we don't accept American Express), no cash or cheque payments.
Banff
Open Monday to Friday, 8.45am to 12.30pm and 1.30pm to 5pm
Town House
34 Low Street
Banff
AB45 1AY
View the Banff Service point on a map
Ellon
Open Tuesday, Thursday and Friday, 8.45am to 12.30pm and 1.30pm to 5pm
Ellon Library
Station Road
Ellon
AB41 9AE
View the Ellon Library on a map
Fraserburgh
Open Monday to Friday, 8.45am to 12.30pm and 1.30pm to 5pm
The Faithlie Centre
1 Saltoun Square
Fraserburgh
AB43 9DA
View the Fraserburgh Service Point on a map
Inverurie
Open Monday to Friday, 8.45am to 12.30pm and 1.30pm to 5pm
Gordon House
Blackhall Road
Inverurie
AB51 3WA
View the Inverurie Service Point on a map
Huntly
Open Monday to Friday, 8.45am to 12.30pm and 1.30pm to 5pm
25 Gordon Street
Huntly
AB54 8AL
View the Huntly Service Point on a map
Peterhead
Open Monday to Friday, 8.45am to 12.30pm and 1.30pm to 5pm
Buchan House
St Peter Street
Peterhead
AB42 1QF
View the Peterhead Service Point on a map
Stonehaven
Open Monday to Friday, 8.45am to 12.30pm and 1.30pm to 5pm
Viewmount
Arduthie Road
Stonehaven
AB39 2DQ
View the Stonehaven Service Point on a map
Turriff
Open Monday to Friday, 8.45am to 1pm
Towie House
Manse Road
Turriff
AB53 4AY
View the Turriff Service Point on a map
Help for British Sign Language users
British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the online British Sign Language interpreting service. Find out more on the contactSCOTLAND website.