Contact by phone

In addition to the challenges posed by the recent winter weather, we are targeting our resources to respond to the impact of Storm Arwen. We have redeployed staff from across to the council to: perform critical duties; staff our assistance hotline; and to provide on the ground support for our communities.We are responding to enquiries in date and priority order and as a result there may be a delay in responding to some enquiries.To help us manage these as quickly and efficiently as possible, we ask for your help to avoid calling back our Housing, Roads and Waste lines if possible, if you have already logged a request with us, and thank you for your patience and understanding during this time.

View office hours telephone numbers for our services and help to contact the council:

For out of hours, evenings and weekends view our emergency contact numbers.

Office hours telephone numbers

Please phone the appropriate number for your query. These phone numbers are open from 8.45am to 5pm Monday to Friday.

 View Customer Services privacy notice (pdf 571KB).

Office hours telephone numbers
Service Number
Automated Telephone Payment 0300 456 0634
Benefits 03456 08 12 00
Council Tax, Business Rates and Payments Due 03456 08 12 01
Education and Leisure Facilities 03456 08 12 02
Housing 03456 08 12 03
Planning and Building Standards 03456 08 12 04
Roads, Parks and Open Spaces 03456 08 12 05
Social Care 03456 08 12 06
Waste and Environmental Health 03456 08 12 07
General Enquiries 03456 08 12 08
Adult protection concern 01467 533 100
Child protection concern 01467 537 111

Help for British Sign Language users

British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the online British Sign Language interpreting service.  Find out more on the contactSCOTLAND website